Leveraging Your Carrier’s Liability Claims Expertise

Your insurance carrier’s experience in managing complex, high-exposure liability claims can help your organization mitigate loss exposure. With extensive and diversified industry claims handling expertise, your carrier’s claims team can assist you and your third-party administrator (TPA) with even the most challenging claims.

“Building and executing an appropriate resolution strategy relies heavily on the established relationship with your carrier,” said Ryan Rathje, Vice President – Liability Claims at Safety National. “Their claims team’s immense industry experience, paired with the expertise of the insured, TPA, and defense counsel, can help navigate legal complexities, identify potential defenses, and even offer preventative measures to reduce future liability claims.”

Here are five benefits an insurance carrier can offer policyholders when working through complex liability claims.

1. Specialized Experience

A carrier should have a team of tenured claims professionals with decades of experience dealing with complex, high-exposure claims. This team can include a trusted external network of TPAs and versatile experts from the legal industry. This group should be proficient in handling a wide range of liability claims, such as general, auto, construction, cyber, multinational, employers, and public entity.

2. Collaborative Partnerships

A solid relationship-based approach with insureds and TPAs, along with timely and open communication, helps create the best team environment possible, adding efficiency and capacity to the claims process. Early intervention and engagement during each stage of the claim helps generate positive outcomes.

3. Designated Service Teams

Many large clients have specialized needs that may require a more extensive set of skills. In these cases, a carrier should assign a designated claims team with intimate knowledge of your business and close relationships with the entire team of stakeholders assigned to your claims. A segment of these claims professionals may also be assigned to handle specific claim types, such as construction, cyber, or multinational. These resources should begin working with you immediately at first notice of loss and continue working with you throughout the entirety of the claims process.

4. Litigation Management Resources

Your carrier routinely handles unique claims situations, enabling their ability to offer perspective and comparison that even attorneys and TPAs might be unable to provide. For claims with complex levels of severity, your carrier can be a trusted partner throughout the litigation process. This includes offering essential feedback on liability litigation trends and outcomes to help achieve strategic objectives in addition to addressing issues developing within an adverse tort environment.

5. Key Performance Indicators

Understanding leading indicators of severity and associated analytics is invaluable in mitigating exposures through early intervention. In partnership with risk control professionals, your carrier can provide operational metrics to help with efforts like loss mitigation and identifying variables of severity, all while supporting risk detection efforts and remaining ahead of the curve in an increasingly challenging litigation environment.