Transformative Technology Takeaways We Heard at RIMS 2025

This year’s educational sessions at the Risk Management Society’s RISKWORLD conference, hosted technology as a focal point in the key driver of the evolution of risk management policies. Among the most discussed topics were traditional and generative artificial intelligence (AI) applications in risk management. From transforming underwriting and claims processes to enhancing cybersecurity and streamlining risk data systems, AI’s impact on the industry was clear.

Steve Kappel, Corporate Senior Vice President of Information Technology and Chief Information Officer at Safety National, discusses trending ideas he observed from the conference sessions.

1. Generative AI in Risk Management

Artificial intelligence, particularly generative AI, was a focal point at RISKWORLD 2025. Industry leaders delved into how AI is transforming underwriting, claims processing, and risk profiling. In underwriting, generative AI is enabling dynamic policy customization and faster risk evaluation. For claims processing, AI models are being used to automatically assess damages from images and videos and draft initial claims reports. Experts also discussed the dual nature of AI as both a tool for efficiency and a potential source of new risks, emphasizing the importance of ethical considerations and regulatory compliance in AI deployment. Establishing cross-functional governance teams can help with AI oversight and maintaining transparency in decision-making processes.

2. Cybersecurity Innovations and AI Integration

With the increasing complexity of cyber threats, integrating AI into cybersecurity strategies was a key topic, with a particular focus on defense strategies. Discussions highlighted how AI can enhance threat detection, automate response protocols, and manage third-party risks. The sessions underscored the necessity for organizations to adopt AI-driven cybersecurity measures to stay ahead of evolving threats. Transparency, data lineage, and real-time reporting may help maintain a robust cybersecurity posture. Also noted as a key trend was the convergence of AI with zero trust architectures and regulatory mandates such as the Securities and Exchange Commission (SEC)’s new cyber disclosure rules.

3. Risk Management Information Systems (RMIS) Evolution

Another significant theme was the evolution of RMIS, which can enable smarter, more agile risk decision-making. Interactive sessions showcased how modern RMIS platforms incorporate advanced analytics, real-time data processing, and user-friendly interfaces to enhance decision-making processes. These sessions focused on leveraging the technology to improve data integration and risk assessment capabilities. Intuitive dashboards, customizable reporting tools, and seamless ERP integration are empowering risk professionals to take a more proactive approach. Growing demand for these solutions is prompting a need for a more scalable tool that is tailored to an organization’s unique risk profile and compliance needs.

4. Digital Marketplaces

While not a primary topic of discussion at RIMS, multiple vendors promoted their digital marketplaces as a means of connecting multiple brokerages with multiple carriers as a modern distribution channel. These marketplaces are designed to streamline the placement process on a single platform, which facilitates faster quote comparisons, risk matching, and policy issuance. These digital hubs aim to improve transparency, reduce transaction costs, and expand access to specialized coverage options.